Dasher CentralDasher Central

More peace of mind with every dash

Your 24/7 safety is our goal. That’s why we’ve built in-app safety measures and technology so you can dash with more peace of mind, knowing you can easily get help when you need it.

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Dash with confidence

We hope every delivery goes smoothly, but we’ve got your back if things don’t go as planned — before, during, and after a dash.

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Before

Dash with more peace of mind by adding contact details of someone you trust who can be reached if there’s an emergency.

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After

Quickly and easily report any unsafe customer communications without impacting your Dasher ratings.

We’re here to help

The Dasher app provides a suite of safety tools and measures that help you stay connected with us, emergency services, and those who matter most to you anytime you’re on the road.

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    SafeChat

    Easily report any offensive language from customers.

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    Real-Time Safety Alerts

    24/7 real-time monitoring and alerts to notify you of possible unsafe situations nearby.

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    Safety Reporting

    Easily report unsafe dashing experiences and opt out of future deliveries to the same customer. 

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    Outside Light Reminders

    We’ll send your customer a notification asking them to turn on their outside lights during night time deliveries. 

    Learn more

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    Emergency Contact

    Add contact details of someone you trust so we can reach them in case of an emergency, if we’re not able to reach you.

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    Hide Phone Number

    Ensure your privacy by hiding your personal phone number from customers and merchants.

We encourage you to use the safety features anytime you need them: before, during, or after a dash.

You can easily find all the available safety features by tapping the blue shield icon in the top right corner of the home screen (next to the Help button), or on the top right corner of your app.

Yes. Our suite of safety features are available and actively monitoring your safety during every dash, 24/7 a day. Whenever you need help, DoorDash is ready to provide it.

All of our safety tools are free to use, but many emergency services, such as ambulances, have separate costs, which Dashers are required to cover. Your phone’s carrier rates may also apply. If you get injured while dashing, you may be eligible for coverage.

If you need emergency help but are having issues with our safety features for any reason, leave the app and dial 000 directly from your phone.

You should only use the safety tools for safety-related help when on a dash. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.

Please note: misusing the safety tools (for example, to unassign from an order) may lead to the deactivation of your Dasher account.