More peace of mind with every dash

Being able to dash with confidence is essential. That’s why we’ve built safety measures to ensure you can easily get help when you need it.


Dash with confidence

We hope every delivery goes smoothly, but we’ve got your back if things don’t go as planned — before, during, and after a dash.



Dash with more peace of mind by adding contact details of someone you trust who can be reached if there’s an emergency.



Quickly and easily report any unsafe customer communications without impacting your Dasher ratings.

We’re here to help

The Dasher app provides a suite of safety tools and measures that help you stay connected with us, emergency services, and those who matter most to you anytime you’re on the road.

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    Chat communications are screened for abusive or offensive language, and you have the option to easily report an issue or unassign the delivery.

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    Real-Time Safety Alerts

    DoorDash partners with samdesk, a global crisis detection platform, to notify you with Real-Time Safety Alerts in the event of a nearby emergency.

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    Safety Reporting

    Easily report a safety issue and connect with support to opt out of future deliveries to that customer with no impact to your Dasher rating.

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    Outside Light Reminders

    Your customer will receive a notification asking them to turn on their outside lights during nighttime deliveries.

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    Emergency Contact

    Add contact details of someone you trust so we can reach them in case of an emergency if we're not able to reach you.

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    Protecting Your Privacy

    DoorDash helps safeguard your privacy by automatically masking your real phone number from customers and merchants.

We encourage you to use the safety features anytime you need them: before, during, or after a dash.

You can easily find all the available safety features by tapping the blue shield icon in the top right corner of the home screen (next to the Help button), or on the top right corner of your app.

Yes. Our suite of safety features are available and actively monitoring your safety during every dash, 24/7 a day. Whenever you need help, DoorDash is ready to provide it.

All of our safety tools are free to use, but many emergency services, such as ambulances, have separate costs, which Dashers are required to cover. Your phone’s carrier rates may also apply. If you get injured while dashing, you may be eligible for coverage.

If you need emergency help but are having issues with our safety features for any reason, leave the app and dial 000 directly from your phone.

Our safety tools should only be used for help with safety-related incidents or issues. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.

We’re constantly monitoring weather conditions, guidance from local authorities, and data from our ground level operations when considering activating the Severe Weather Protocol. In the past, we’ve suspended operations in response to hurricanes, blizzards, wildfires and extreme flooding. Importantly, Dashers are always free to decline any order if they don’t feel safe or comfortable dashing in certain conditions. 

We know that our platform is critical for the communities we serve, and aim to re-open operations as soon as it’s safe to do so. DoorDash relies on expert analysis to determine when conditions are safe and DoorDash can resume operations.