More peace of mind with every dash
Being able to dash with confidence is essential. That’s why we’ve built safety measures to ensure you can easily get help when you need it.
Dash with confidence
We hope every delivery goes smoothly, but we’ve got your back if things don’t go as planned — before, during, and after a dash.
Before
Dash with more peace of mind by adding contact details of someone you trust who can be reached if there’s an emergency.
After
Quickly and easily report any unsafe customer communications without impacting your Dasher ratings.
We’re here to help
The Dasher app provides a suite of safety tools and measures that help you stay connected with us, emergency services, and those who matter most to you anytime you’re on the road.
SafeChat
Chat communications are screened for abusive or offensive language, and you have the option to easily report an issue or unassign the delivery.
Real-Time Safety Alerts
DoorDash partners with samdesk, a global crisis detection platform, to notify you with Real-Time Safety Alerts in the event of a nearby emergency.
Safety Reporting
Easily report a safety issue and connect with support to opt out of future deliveries to that customer with no impact to your Dasher rating.
Outside Light Reminders
Your customer will receive a notification asking them to turn on their outside lights during nighttime deliveries.
Emergency Contact
Add contact details of someone you trust so we can reach them in case of an emergency if we're not able to reach you.
Protecting Your Privacy
DoorDash helps safeguard your privacy by automatically masking your real phone number from customers and merchants.
Keeping Dashers Safe During Extreme Weather
To help Dashers stay safe during extreme weather such as hurricanes or blizzards, DoorDash has developed an industry-leading Severe Weather Protocol. We’re constantly monitoring weather conditions and guidance from local authorities. In extreme weather, DoorDash will activate the Protocol by adjusting or suspending operations in an area.
Frequently asked questions
All of our safety tools are free to use, but many emergency services, such as ambulances, have separate costs, which Dashers are required to cover. Your phone’s carrier rates may also apply. If you get injured while dashing, you may be eligible for coverage.
If you need emergency help but are having issues with our safety features for any reason, leave the app and dial 000 directly from your phone.
Our safety tools should only be used for help with safety-related incidents or issues. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.
We’re constantly monitoring weather conditions, guidance from local authorities, and data from our ground level operations when considering activating the Severe Weather Protocol. In the past, we’ve suspended operations in response to hurricanes, blizzards, wildfires and extreme flooding. Importantly, Dashers are always free to decline any order if they don’t feel safe or comfortable dashing in certain conditions.
We know that our platform is critical for the communities we serve, and aim to re-open operations as soon as it’s safe to do so. DoorDash relies on expert analysis to determine when conditions are safe and DoorDash can resume operations.