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How to Contact Dasher Support

If you require additional help on or off your dash, contact the support team or explore the Dasher Support Hub for additional resources.

3 minutos de lectura
1/2/2024
Dx Blog (US/CA/AU/NZ) - Contacting Dasher Support - Illustration of Dasher walking with bag/app

Dasher help is always available through Dasher Support when things don’t go as planned. If you have questions on how to complete a delivery, or require assistance in resolving an issue with a customer, our support team is available to offer Dashers the help they need.

Multiple ways to contact the support team

Depending on your preferences or the nature of your issue, one of the most convenient ways of reaching the Dasher Support team is within the support hub of the DoorDash Dasher app. This option allows you to ask questions, report issues, or get live assistance via chat or by calling ​​855-431-0459.  

When you contact the Dasher Support team, be sure to provide as many details as possible, such as order numbers or customer details, so they can better assist you in resolving the issue.

Automatic enrollment in VIP support

As a new Dasher, you’re automatically enrolled in VIP Dasher Support for a limited time. This feature makes it easier for you to reach specialized agents and chat support, reducing your wait time. Make use of this feature while it’s available in order to familiarize yourself with the Dasher Support team and the assistance they can offer.

When you have live delivery issues

For any issues you might encounter while on a delivery, you can quickly get help by tapping the question mark on the DoorDash Dasher app. This prompt will lead you to self-help flows that can instantly resolve common issues such as lost orders, wrong addresses, or payment problems. If you need more Dasher help, you can still access the VIP agents who are just a chat message or phone call away. 

When you have non-delivery issues

Sometimes, you may have non-delivery-related issues that require assistance from the support team. For such matters, you can always contact the Dasher Support Team through the aforementioned channels. They’ll assist you with anything from account issues to app functionality, and everything in between.

More in-app support resources 

Lastly, check out Dasher Support Hub, which houses a wealth of resources designed to provide quick answers to common Dasher questions. To access the hub, tap the question mark on the top right corner of any tab within the app when you’re not on a delivery. 

The Support Hub provides new Dashers with the most important information they need to start dashing safely, and tackles more complex matters such as order cancellations, reassignments, or limits. Also, new Dashers have access to an in-app demo order, where they can learn the ins and outs of a dash, as well as browse the most important getting-started dashing content needed to get them on the road confidently. 

Support is just a tap or call away

Getting in touch with the Dasher Support team has never been easier. Following the steps outlined above, you can report issues, get assistance, and resolve problems you may encounter both on and off your dash.

Autor(a)

DoorDash

DoorDash

DoorDash