Driver safety: what every Dasher should know
Here's how DoorDash puts safety first so Dashers can have peace of mind.
Safety is our priority
We hope every delivery goes smoothly - but we've got your back if things don't go as planned.
SafeDash™ Check-In
If a dash is taking longer than expected, you can get automatic safety check-ins to make sure everything is okay.
Safety Reassurance Call
Quickly connect to an ADT agent who will stay on the phone with you or alert 911 with your location.
Emergency Assistance Button
Swipe to silently request emergency assistance and have your location information shared with emergency services.
Driver safety tips for vehicles
In order to better understand your driving habits, DoorDash also has an optional tool, Driving Insights, that converts the data already collected by your GPS into metrics that show when, where, and how you drive.
Driver safety tips for Bike Dashers
Dashers have access to educational videos on general safety tips, tips for navigating parking and sidewalks, and much more on the DoorDash platform. You can also discover more Bike Dasher safety tips here and proper safety precautions for urban biking here.
How does DoorDash support Dashers in terms of safety?
There are numerous safety features and resources for Dashers to help stay safe while delivering. Here are some examples:
Porch Light Reminders
Your customer will receive a notification asking them to turn on their outside lights during nighttime deliveries.
SafeChat
Chat communications are screened for abusive or offensive language, and you have the option to easily report an issue or unassign the delivery.
Safety Reporting
Easily report a safety issue and connect with support to opt out of future deliveries to that customer with no impact to your Dasher rating.
Location Sharing
Share your location with up to 5 trusted contacts so they can see where you are when on a dash. In the rare instances that 911 assistance has been requested, they will receive an alert.
Emergency Contact
Add contact details of someone you trust so we can reach them in case of an emergency if we're not able to reach you.
Protecting Your Privacy
DoorDash helps safeguard your privacy by automatically masking your real phone number from customers and merchants.
Severe Weather Protocol
DoorDash monitors conditions and guidance from local authorities, and in extreme weather, DoorDash will activate the Protocol by adjusting or suspending operations in an impacted/affected area.
Real-Time Safety Alerts
DoorDash partners with samdesk, a global crisis detection platform, to notify you with Real-Time Safety Alerts in the event of a nearby emergency.
Dashing with confidence
At DoorDash, we're proud of our community of Dashers, and we're proud to create a culture of safety so that you know you're supported before, during, and after your delivery. With our suite of driver safety features and resources, as well as a digital helpdesk that Dashers can access at any time, you can Dash with confidence.
*ADT's services are subject to the terms of service found here. By using these services you agree to ADT's terms of service.
Frequently Asked Questions
We encourage you to use the safety features anytime you need them: before, during, or after a dash.
You can easily find all the available safety features by tapping the blue shield icon in the top right corner of the home screen (next to the Help button), or on the top right corner of your app.
Yes. Our suite of safety features are available and actively monitoring your safety during every dash, 24/7 a day. Whenever you need help, DoorDash is ready to provide it.
No. All of our safety tools are free to use, and all Dashers are eligible for occupational accident insurance for free and with no opt-in required (see details here).
Please note that many emergency services, such as ambulances, have separate costs, which Dashers are responsible for covering. Your phone's carrier rates may also apply.
If you need urgent help but are having issues with our safety features for any reason, leave the app and dial 911 directly from your phone.
Our safety tools should only be used for help with safety-related incidents or issues. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.
Safe charging and storage practices can improve battery safety. We strongly encourage Dashers to review the e-bike and mobility device safety advice provided by the New York Fire Department and Call2Recycle.
Always follow the manufacturer's instructions for charging and storing your device’s battery. In addition to those instructions, the following tips can help reduce charging and storage risks:
Only use the charging equipment provided by the battery manufacturer.
Plug your charger directly into the wall outlet. Do not use extension cords or power strips, and do not charge multiple batteries at once unless you are in a facility specifically designed for that purpose.
Never charge your battery overnight or leave it charging unattended.
Don’t charge or store the battery in locations that could block your door or building exit. Make sure you have a safe exit away from where you are charging or storing your battery.
Charge and store your battery in well-ventilated areas, away from flammable objects, and near fire detection equipment.
Unplug your battery when it is done charging.
Don’t charge or store your battery in extreme temperatures.
Do not attempt to modify or repair your battery.
Discontinue the use of recalled or damaged batteries immediately. Follow recall instructions from the manufacturer or have the battery recycled.
If your battery is behaving oddly (odor, leaking, strange noises) or overheating, call 9-1-1.
You can access all safety information for Dashers, Merchants and Consumers through our dedicated Safety Portal.
We’re constantly monitoring weather conditions, guidance from local authorities, and data from our ground level operations when considering activating the Severe Weather Protocol. In the past, we’ve suspended operations in response to hurricanes, blizzards, wildfires and extreme flooding. Importantly, Dashers are always free to decline any order if they don’t feel safe or comfortable dashing in certain conditions.
We know that our platform is critical for the communities we serve, and aim to re-open operations as soon as it’s safe to do so. DoorDash relies on expert analysis to determine when conditions are safe and DoorDash can resume operations.