More peace of mind with every dash
Being able to dash with confidence is essential. That’s why we’ve built safety measures to ensure you can easily get help when you need it.
Safety is our priority
We hope every delivery goes smoothly - but we've got your back if things don't go as planned.
SafeDash™ Check-In
If a dash is taking longer than expected, you can get automatic safety check-ins to make sure everything is okay.
Safety Reassurance Call
Quickly connect to an ADT agent who will stay on the phone with you or alert 911 with your location.
Emergency Assistance Button
Swipe to silently request emergency assistance and have your location information shared with emergency services.
How does DoorDash support Dashers in terms of safety?
There are numerous safety features and resources for Dashers to help stay safe while delivering. Here are some examples:
Porch Light Reminders
Your customer will receive a notification asking them to turn on their outside lights during nighttime deliveries.
SafeChat
Chat communications are screened for abusive or offensive language, and you have the option to easily report an issue or unassign the delivery.
Safety Reporting
Easily report a safety issue and connect with support to opt out of future deliveries to that customer with no impact to your Dasher rating.
Location Sharing
Share your location with up to 5 trusted contacts so they can see where you are when on a dash. In the rare instances that 911 assistance has been requested, they will receive an alert.
Emergency Contact
Add contact details of someone you trust so we can reach them in case of an emergency if we're not able to reach you.
Protecting Your Privacy
DoorDash helps safeguard your privacy by automatically masking your real phone number from customers and merchants.
Severe Weather Protocol
DoorDash monitors conditions and guidance from local authorities, and in extreme weather, DoorDash will activate the Protocol by adjusting or suspending operations in an impacted/affected area.
Real-Time Safety Alerts
DoorDash partners with samdesk, a global crisis detection platform, to notify you with Real-Time Safety Alerts in the event of a nearby emergency.
Dashing with confidence
At DoorDash, we're proud of our community of Dashers, and we're proud to create a culture of safety so that you know you're supported before, during, and after your delivery. With our suite of driver safety features and resources, as well as a digital helpdesk that Dashers can access at any time, you can Dash with confidence.
*ADT's services are subject to the terms of service found here. By using these services you agree to ADT's terms of service.
Keeping Dashers Safe During Extreme Weather
To help Dashers stay safe during extreme weather such as hurricanes or blizzards, DoorDash has developed an industry-leading Severe Weather Protocol. We’re constantly monitoring weather conditions and guidance from local authorities. In extreme weather, DoorDash will activate the Protocol by adjusting or suspending operations in an area.
Frequently asked questions
All of our safety tools are free to use, but many emergency services, such as ambulances, have separate costs, which Dashers are required to cover. Your phone’s carrier rates may also apply. If you get injured while dashing, you may be eligible for coverage.
If you need emergency help but are having issues with our safety features for any reason, leave the app and dial 911 directly from your phone.
Our safety tools should only be used for help with safety-related incidents or issues. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.
We’re constantly monitoring weather conditions, guidance from local authorities, and data from our ground level operations when considering activating the Severe Weather Protocol. In the past, we’ve suspended operations in response to hurricanes, blizzards, wildfires and extreme flooding. Importantly, Dashers are always free to decline any order if they don’t feel safe or comfortable dashing in certain conditions.
We know that our platform is critical for the communities we serve, and aim to re-open operations as soon as it’s safe to do so. DoorDash relies on expert analysis to determine when conditions are safe and DoorDash can resume operations.