More peace of mind with every dash
Being able to dash with confidence is essential. That’s why we’ve built safety measures to ensure you can easily get help when you need it.
Dash with confidence
We hope every delivery goes smoothly, but we’ve got your back if things don’t go as planned — before, during, and after a dash.
Before
Dash with more peace of mind by adding contact details of someone you trust who can be reached if there’s an emergency.
During
Feel secure on the road with 24/7 on-demand 911 assistance from ADT’s* trained Safety Agents. We also provide SafeChat and Real-Time Safety alerts.
After
Quickly and easily report any unsafe customer communications without impacting your Dasher ratings.
*ADT’s services are subject to the terms of service found here. By using these services you agree to ADT’s terms of service
We’re here to help
The Dasher app provides a suite of safety tools and measures that help you stay connected with us, emergency services, and those who matter most to you anytime you’re on the road.
Safety Reassurance Call
Get connected quickly to an ADT agent who will stay on the phone with you or alert 911 with your location.
Emergency Assistance Button
Swipe to silently request emergency assistance and have your location shared by ADT with 911 services.
SafeDash™ Check-In
Get automatic safety check-ins to make sure your delivery is going as expected.
Location Sharing
Share your location with up to 5 trusted contacts while on a delivery. They'll be able to see if you’re on a dash, if your dash has ended, or if 911 help has been requested.
Real-Time Safety Alerts
24/7 real-time monitoring and alerts to notify you of possible unsafe situations nearby.
Safety Reporting
Easily report unsafe dashing experiences and opt out of future deliveries to the same customer.
Porch Light Reminders
We’ll send your customer a notification asking them to turn on their outside lights during night time deliveries.
Emergency Contact
Add contact details of someone you trust so we can reach them in case of an emergency, if we’re not able to reach you.
Protecting Your Privacy
DoorDash safeguards your privacy by automatically masking your real phone number from customers and merchants.
You’re Protected with Accident Coverage
Each and every US Dasher is covered by our industry-leading occupational accident insurance at no cost to them and with no opt-in required if they are injured while on the job. This coverage applies to all vehicle types, including cars, traditional bicycles, and e-bicycles.
Bike Safety Resources
Dashers everywhere are finding a lot to love about dashing on a bike and DoorDash has resources to help you bike Dash safely:
Educational videos on general safety tips, the ABC Quick Check, tips for navigating parking and sidewalks, and much more.
Bike Dasher Safety Tips
24/7 chat and phone support
Keeping Dashers Safe During Extreme Weather
To help Dashers stay safe during extreme weather such as hurricanes or blizzards, DoorDash has developed an industry-leading Severe Weather Protocol. We’re constantly monitoring weather conditions and guidance from local authorities. In extreme weather, DoorDash will activate the Protocol by adjusting or suspending operations in an area.
Frequently Asked Questions
We encourage you to use the safety features anytime you need them: before, during, or after a dash.
You can easily find all the available safety features by tapping the blue shield icon in the top right corner of the home screen (next to the Help button), or on the top right corner of your app.
Yes. Our suite of safety features are available and actively monitoring your safety during every dash, 24/7 a day. Whenever you need help, DoorDash is ready to provide it.
No. All of our safety tools are free to use, and all Dashers are eligible for occupational accident insurance for free and with no opt-in required (see details here).
Please note that many emergency services, such as ambulances, have separate costs, which Dashers are responsible for covering. Your phone's carrier rates may also apply.
If you need urgent help but are having issues with our safety features for any reason, leave the app and dial 911 directly from your phone.
Our safety tools should only be used for help with safety-related incidents or issues. For all other issues, please contact DoorDash Support. Our 24/7 Support Team will be happy to assist you with any non-emergency issues.
Safe charging and storage practices can improve battery safety. We strongly encourage Dashers to review the e-bike and mobility device safety advice provided by the New York Fire Department and Call2Recycle.
Always follow the manufacturer's instructions for charging and storing your device’s battery. In addition to those instructions, the following tips can help reduce charging and storage risks:
Only use the charging equipment provided by the battery manufacturer.
Plug your charger directly into the wall outlet. Do not use extension cords or power strips, and do not charge multiple batteries at once unless you are in a facility specifically designed for that purpose.
Never charge your battery overnight or leave it charging unattended.
Don’t charge or store the battery in locations that could block your door or building exit. Make sure you have a safe exit away from where you are charging or storing your battery.
Charge and store your battery in well-ventilated areas, away from flammable objects, and near fire detection equipment.
Unplug your battery when it is done charging.
Don’t charge or store your battery in extreme temperatures.
Do not attempt to modify or repair your battery.
Discontinue the use of recalled or damaged batteries immediately. Follow recall instructions from the manufacturer or have the battery recycled.
If your battery is behaving oddly (odor, leaking, strange noises) or overheating, call 9-1-1.
You can access all safety information for Dashers, Merchants and Consumers through our dedicated Safety Portal.
We’re constantly monitoring weather conditions, guidance from local authorities, and data from our ground level operations when considering activating the Severe Weather Protocol. In the past, we’ve suspended operations in response to hurricanes, blizzards, wildfires and extreme flooding. Importantly, Dashers are always free to decline any order if they don’t feel safe or comfortable dashing in certain conditions.
We know that our platform is critical for the communities we serve, and aim to re-open operations as soon as it’s safe to do so. DoorDash relies on expert analysis to determine when conditions are safe and DoorDash can resume operations.